Your satisfaction is at the heart of our priorities. For this reason – in line with the provisions of IVASS Regulation No. 24 – we have introduced an appropriate policy for handling insurance complaints.
Please note that according to the aforementioned Regulation, a complaint is considered to be a statement of dissatisfaction in writing with an insurance company, an insurance intermediary or a listed intermediary relating to an insurance contract or service.
Complaints are not considered to be complaints:

• requests for information or clarification,
• claims for damages or execution of the contract.

If you wish to lodge a complaint concerning our insurance brokerage service, our behaviour or that of our employees and collaborators, you may:

Send the completed form via one of these options:

One of our employees will handle the complaint quickly and, if necessary, contact you, giving you a reply no later than 45 days after receipt of the complaint. It will not be possible to follow up complaints in the absence of truthful personal and/or contact information. In the event that the complaint relates to the management of the contractual relationship with the partner company, you must address the complaint directly to the partner, following the information available on the partners’ websites, who shall provide you with a response no later than 45 days from receipt of the complaint. If you are not satisfied with the outcome of the complaint or if you do not receive a response from the intermediary or the partner company within the maximum 45-day period, without prejudice to the possibility of appealing to the Judicial Authority or to a mediation body, you may contact IVASS, Servizio Vigilanza Intermediari, Via del Quirinale n. 21 – 00187 Rome, attaching the documentation relating to the complaint handled by the intermediary or the partner company.